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    Associate Manager – Thunder Bay, ON

    The Associate Manager, Clinic Operations provides operational oversight to a clinic or small group of clinics within a region. The incumbent oversees operations and resolves escalated issues from patients, physicians and the general public while supporting a patient centric service model.

    The Associate Manager oversees the day to day operations of a clinic or small group of clinics. The incumbent oversees day to day staffing and provides relief staffing within clinics as needed.

    Duties and Responsibilities

    • Supervision of day to day operations of a clinic or small group of clinics
    • Mentors, encourages, supports and guides the clinic staff to build a culture of empowerment, respect and non-judgement for all staff and patients
    • Supports and trains all staff, new and current, to provide optimal patient care
    • Empowers staff to work as one team, one service alongside Canadian Addiction Treatment Pharmacies or another pharmacy partner
    • Makes certain that clinics are appropriately staffed
    • Reports high-priority/impact issues to the Assistant Regional Manager
    • May participate in the hiring process; including making staffing requests, reviewing resumes, participating in interviews and facilitating the offer process
    • May conduct staff meetings or huddles in each clinic to share news, provide feedback, answer questions and listen to staff concerns.
    • Reports on clinic operations metrics as required.
    • Makes certain that Clinics are operating in a good state of physical repair by taking actions on repair requests as they are needed and proactively identifying areas of improvement
    • Liaises with Union Representatives to foster positive working relationships
    • Performs work in accordance with the provisions of OATC Policies and Procedures and ensure that employees are aware of and comply with all Corporate Health and Safety Policies and Procedures.
    • Will be required to work in a clinic if a critical staffing issue cannot be resolved
    • Payroll timecard review (ADP)


    • At least three years’ experience in a role within a healthcare environment
    • Experience in managing operations ideally within a variety of clinical settings (addiction or mental health specialties preferred)
    • Valid driver’s license and access to a vehicle for travel to clinics and meetings is required.
    • Demonstrated ability to navigate change
    • Experience managing human resources in a unionized environment
    • Proven ability to foster positive and productive working relationships with peers. organizational leadership and external partners
    • Working level knowledge and comfort with MS Office (Word, Power Point, Excel, Outlook)
    • Current certificate of Competence from the College of Nurses of Ontario (CNO) is an asset.

    Interested candidates are asked to submit their resume in confidence, quoting file number: 001-CATC-006 to addressing Human Resources.

    Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

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