Canadian Addiction Treatment Centres (CATC) is Canada’s largest provider of recovery programs and supports for substance use disorder and addictions. With over 80 outpatient and inpatient facilities across Canada, we offer comprehensive evidence-based care that meets people where they are in recovery, with compassion and respect.
Founded in 1995 in response to an immediate need for expanded access to accessible opioid use disorder treatment in Ontario, CATC has quickly become Canada’s leading community care partner supporting people experiencing substance use disorder and behavioural addictions, as well concurrent underlying mental health conditions.
Today, we help thousands of people every day live their best quality of life, at any stage of recovery.
Within our rapid access outpatient treatment centres, we offer a comprehensive care model designed to meet the broader health care needs of our patients. In addition to providing Methadone and Suboxone® assisted therapy, we offer harm reduction services, basic primary care, Hepatitis C and HIV Treatment, and counselling/case management.
What We Do
We create access to best-in-class, evidence-based addiction treatment delivered through integrated medical, pharmacy, and support services.
How We Think
We focus on quality and patient experience: putting our patients first and providing a compassionate and judgement-free care environment.
Where We Focus
We focus on our patients’ results; our patients’ success is our success.
The Canadian Addiction Treatment Centres Network
CATC provides best-in-class, evidence-based recovery programs across the full spectrum of mental health and addictions.
We operate treatment centres in communities across Canada, helping people from all walks of life take back control of their lives, on their own terms. Our treatment centres are open 365 days per year to assist individuals seeking treatment for addiction, guaranteeing same day intakes and immediate access for urgent care needs.
Outpatient Treatment
75+ rapid access outpatient treatment centres specializing in opioid use disorder
Pharmacies
26 specialized pharmacies
Inpatient Treatment
4 intensive inpatient treatment centres specializing in substance use disorder and behavioural addictions
In Everything We Do, We CARE
Maintaining the gold standard of excellence in patient-centred addiction treatment
CATC’s addiction treatment services are accredited, meaning we reach and maintain the highest standard of care, including ensuring patient safety. Our outpatient addiction treatment program, offered through our integrated clinic care model, is accredited with Accreditation Canada, which requires us to set and follow strict policies and procedures to ensure our patients receive the highest standard of care within our clinics and pharmacies.
Jody Whaley RPN (Director of Quality and Continuous Improvement) on what accreditation means within our addiction treatment clinics and pharmacies:
Accreditation Canada empowers and enables organizations to continuously improve the quality of care they provide. Their Accreditation programs are founded on core principles based on evidence-informed standards, assessment methods, support, and resources to enhance accountability and drive measurable improvements.
There are 400+ criteria that we are evaluated against to ensure we maintain the highest standard of care to maintain our accredited status, all of which support the ongoing success and safety of our patients and care teams. We have a 4-year cycle in which Accreditation Canada surveyors will visit our sites, interact with our care teams and our patients to evaluate and provide recommendations for quality improvement opportunities.
Our clinic and pharmacy incident reporting platform, Accreditation Now, is one example of how we embody quality and continuous improvement in our day-to-day operations. Reported incidents enable us to track trends, perform in-depth analysis and develop action items to drive proactive measures within our organization. It also provides recommendations on process improvements, new technology and tools to help our care teams perform daily tasks safely and effectively.
Jody joined CATC in 2004 as a clinic nurse in our Lindsay clinic and has over 25 years of healthcare experience. She has a passion for ‘processes’ including those that ensure the ongoing safety of our patients and our CARE teams.
Our inpatient services are recognized by the Commission on Accreditation of Rehabilitation Facilities (CARF), the gold standard for excellence in delivering exceptional client care.
Melanie Matthews RSW (Director, Clinical Programming) on our commitment to accreditation in our inpatient and virtual intensive outpatient programs:
The Commission on Accreditation of Rehabilitation Facilities (CARF) is the International mark of quality in the field of mental health and addiction treatment. Organizations that meet CARF’s defined standards of care have attained the industry benchmark for quality. CARF is an independent, non-profit accrediting body whose mission is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process that centres on enhancing the lives of the persons served.
Accreditation is official recognition that our facilities are guided by internationally recognized service standards and best practices. CARF accreditation consists of ongoing consultation and in- depth on-site reviews to help our organization achieve the highest quality of care for our customers.
CARF requires we meet standards of excellence in the following areas:
- ASPIRE to Excellence Quality Framework (which includes assessments, getting input from patients and others involved in care, planning and reviewing results)
- General Program Standards
- Core Treatment Program Standards
- Core Support Program Standards
These standards promote safety through establishing standards of care, health and safety procedures, and regular reviews to find areas for increased effectiveness and efficiency.
We engage in the following activities to ensure quality and continuous improvement:
- Regular supervision of clinical and medical staff
- Quarterly file audit reviews
- Client Satisfaction Surveys
- Quarterly and Annual Performance Reviews
Melanie is a registered social worker and psychotherapist. She is responsible for overseeing the ethical delivery of clinical services in inpatient and virtual programs at CATC and ensuring that standards of clinical care are upheld.
Accreditation demonstrates to clients that we are committed to reducing risk, addressing health and safety concerns, respecting cultural and individual preferences, and providing the best possible quality of care. Achieving accreditation means the provider is committed to delivering safe and effective services and ongoing performance improvement.
These accrediting bodies are the industry-accepted badge of honour awarded to the best addiction treatment programs in Canada, signifying trustworthiness, reliability and a commitment to continuous quality improvement and patient outcomes. Thanks to our teams’ dedication and commitment to patient safety, the people and care partners we support can trust that our treatment programs are tested and proven to have their best interests in mind.
An Innovative Approach to Outpatient Addiction Treatment
Ancillary Support Services
We go above and beyond for the people we serve, supporting them in their recovery journey every step of the way.*
- Hepatitis C screening
- Counselling services
- Virtual Care
- Doctor’s services
- Care referrals
- Community partnerships
- Concurrent mental health conditions
- After care
- Peer support
- Harm reduction
- Medically-supervised detoxification
- Naloxone Kits
- Sober living
- Individual and group therapy
- Family supports
*Services offered vary by location.