COVID-19 Information

COVID-19 Information

CATC is committed to the health and safety of our patients, staff, and communities throughout the COVID-19 outbreak. We are following Public Health Guidelines set forth for health care professionals. We are NOT closing our doors. In fact, we are stepping up to the challenge and taking further steps to combat the negative effects of Covid-19 and the opioid epidemic. We are committed to providing safe recovery services to our communities and to patients who need our CARE most.

Our physicians, nurses, pharmacists, and staff are AWESOME. They are working hard every day, demonstrating unwavering optimism and compassion at a time of uncertainty and concern.

Important Resource Numbers
If you suspect you have COVID-19, please call Telemedicine Ontario: 1-866-797-0000.
Telehealth Ontario: 866.797.0000 Drug & Alcohol Helpline: 866.531.2600
Public Health & Crisis Line: Ask a CATC staff member for the direct number for your region.

Frequently Asked Questions

Q: Are your clinics open?

A: Yes, all CATC affiliated clinics remain open.

Q: Do I have to come to clinic to receive treatment?

A: Yes, unless you have been identified as COVID+ or identified by Public Health as high risk. It is very unlikely that your typical treatment plan or process will change.

Q: What about my ‘carries’? Do I need to leave a urine test?

A: Yes, regular clinic procedures are still in place. We are following the CPSO guidelines for urine samples and appointments and taking every precaution necessary to prevent the spread of COVID-19.

Q: What have you done about COVID-19 in your clinic?

A: We have increased our sanitization protocols and re-organized our Centres to facilitate social distancing. There is plenty of hand sanitizer available throughout the facilities and all patients and staff are required to wear masks. We are scheduling fewer patients per hour and encouraging all patients to show up on time.

Q: What should I do if I am sick?

A: Please call before coming in, so that we can advise you on what to do. Patients with symptoms are given a mask, proper hand hygiene is followed by both staff and patients, and should a patient need to see their doctor, they are asked to wait in a separate room. In some cases, we will alter your care to help minimize the spread of infection.

Q: What if the CATC staff and doctors get sick?

A: We have implemented safety procedures that go beyond government guidelines to ensure the health and wellbeing of our patients, staff, and communities. Our doctors can help you virtually, or by telephone, so you can rest easy knowing your needs will be met.

Q: I’m really worried and I don’t know what to do.

A: Call us at 1-877-937-2282. Our CARE Coordinators are standing by to help you navigate this challenging time and provide you with the support and resources you need.

Recent News

Keeping our Patients Safe and Cared for During COVID-19

To our valued patients: Thank you for staying committed to your recovery during these challenging times.

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CATC Clinic Hours of Operation

Due to COVID-19, CATC and affiliate clinics have made some adjustments to operating hours.

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“Drug overdoses may be linked to COVID-19 pandemic anxiety” – Belleville Health Unit

In the past week, Belleville has seen a spike in both serious overdoses and fatal overdoses, which may be liked to anxiety surrounding the COVID-19 pandemic.

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